Find answers for your questions about subscriptions on Philips.com
We accept all major debit and credit cards such as Visa and MasterCard. You can find out which cards are accepted during checkout.
In the event of a failed payment, a notification will be sent to your email address, providing a link to update your information and complete payment.
You can also log into your account and catch up on your payments there.
Please note, we will put your deliveries on hold until the issue is resolved.
Our goal is to deliver the ordered product within 3-6 working days, but this depends on your location.
You can update your information at anytime in your subscription account.
You can purchase the electric toothbrush handle at anytime during the Try & Buy programme period for the full purchase price minus the already paid amount.
Note: The warranty starts from the date the first payment is made.
Don't worry! If during your Try & Buy programme period you are experiencing trouble with your electric toothbrush handle due to factory or material issues, we will replace the electric toothbrush handle for free.Philips Sonicare does not take responsibility for loss, theft, or damage.
-Kick off your Try & Buy programme and receive your toothbrush handle.
- If you enroll in the Try & Buy programme, automatic charges to your payment card will continue unless you cancel the subscription.
- the first payment is taken on the day of subscription creation
There will be no surprises when it comes to costs. Delivery is always free and you can cancel your subscription at any time.
Yes, you can order up to 5 per household.
You can choose either the Sonicare for Kids, the ProtectiveClean 4300, the DiamondClean 9000 or the Prestige 9900.
The installment payments on your handle lasts 12 months.
You can't pause your Try & Buy programme but you can cancel it anytime. Simply log into your account and click “Cancel my subscription”. The cancellation process is different depending upon how long you have had your product.
If you wish to cancel within the first 30 days then you are entitled to return the product and receive a full refund. You’ll receive instructions by email to return your product free of charge.
However, if you wish to keep your product or it is after the first 30 days then you can cancel your subscription in the account and return the product but will not receive any refunds. You’ll receive instructions by email to return your product free of charge.
-Kick off your Try & Buy programme and receive your toothbrush handle.
- If you enroll in the Try & Buy programme, automatic charges to your payment card will continue unless you cancel the subscription.
- the first payment is taken on the day of subscription creation
You can't pause your subscription but you can cancel it anytime. Simply log into your account and click “Cancel my subscription”. The cancellation process is different depending upon how long you have had your product.
If you wish to cancel within the first 30 days then you are entitled to return the product and receive a full refund. You’ll receive instructions by email to return your product free of charge.
However, if you wish to keep your product or it is after the first 30 days then you can cancel recurring payments and further brush head deliveries. At this time you will be able to pay off the outstanding balance on your electric toothbrush (if relevant) to settle your account.
There will be no surprises when it comes to costs. You will even save money by subscribing because the replacement brush heads will be cheaper than the recommended retailer price. Delivery is always free and you can cancel your subscription at any time.
Yes. Your brush head subscription is activated as soon as you make your payment
As part of your subscription plan, you will receive a new replacement head every 3 months.
Yes, returns of unopened brush head in original packaging will be accepted within 30 days of receipt for a full refund.
In the event of a failed payment, a notification will be sent to your email address, providing a link to update your information and complete payment.
You can also log into your account and catch up on your payments there.
Please note, we will put your brush head deliveries on hold until the issue is resolved.
Yes, you can order up to 5 per household.
The installment payments on your handle lasts 12 months.
You can't pause your Try & Buy programme but you can cancel it anytime. Simply log into your account and click “Cancel my subscription”. The cancellation process is different depending upon how long you have had your product.
If you wish to cancel within the first 30 days then you are entitled to return the product and receive a full refund. You’ll receive instructions by email to return your product free of charge.
However, if you wish to keep your product or it is after the first 30 days then you can cancel your subscription in the account and return the product but will not receive any refunds. You’ll receive instructions by email to return your product free of charge.
You can choose either the Optimal White, Premium Plaque Defence, Premium Gum Care or Premium All-in-One.
Philips OneBlade subscription makes your grooming routine as easy and convenient as possible.
Based on your grooming routine, pick a blade delivery frequency that is right for you!
Once enrolled in the subscription, your credit card will automatically be charged prior to each order being shipped. This will continue until you cancel the subscription in your account. Replacement blades will only be shipped after payment has been received.
Delivery of blades is always free, and you can cancel or modify your subscription at any time.
The blades are designed for lasting performance. Your OneBlade is equipped with a blade wear indicator. When the silver part of the blade head turns green or starts pulling your hair, it's an indication that it needs to be replaced (each blade lasts up to four months, actual results may vary based on your routine). Replacement is easy and hassle-free.
Absolutely, so you can forget about using multiple tools. We have a specific body attachment for use on the body.
You can cancel your subscription at any time.
1. Log into your account
2. Click “Cancel my subscription’’ and follow the steps
You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips OneBlade device.
Once your payment is completed, your subscription is active.
Need more blades? You can always change the shipment frequency to make it fit your personal needs:
1. Log into your account
2. Click “Modify subscription” and follow the steps
Cancellation is possible at any time within 12 months. Log in to your Lumea Try & Buy account and click on 'Cancel my subscription'. You will receive instructions to return your product for free.
a. Your cancellation will take effect as soon as we have received the device.
b. All further payments will be stopped.
Please note, Philips does not terminate the Agreement definitively until we have received the product back. Your product must be received at least 2 working days before the start of a new month, otherwise we cannot process the termination of the Agreement on time, and we will be forced to charge an extra month.
Absolutely, you can pay off your Lumea at any time within 12 months. Your outstanding balance left to pay will be shown in your account section.
After 12 monthly payments the £459.00 retail price has been covered and no further amount is due. You can keep the device and no further payments will be taken from your account.
IPL is a professional salon-style treatment, but Lumea makes it easy to do yourself, safely and in the comfort of your home. We’re always here to help with answers and advice when you need it and we will also support you with regular tips to get the best from your Lumea.
Rest assured. If any defect occurs due to faulty materials or workmanship within your subscription period, we will replace the device free of charge. If you lose the device, it gets stolen or you damage it, Philips may request the full retail price from you, minus the subscription payments you already made.
Please note that if you purchase the Philips Lumea the normal Philips 2-year warranty period starts from the moment you have started the Try&Buy subscription.
At Philips, refurbishment is one way we are working to help our planet and increase the lifetime value of our products and solutions. Here’s how it happens.
Returned products are inspected for potential damages. Based on this inspection, a decision is made to refurbish these products or to harvest parts. The products selected for refurbishment are thoroughly cleaned to ensure test accuracy. Testing is completed on each of the products to ensure that they are fully operational and meet Philips’ high-quality standards.
Required repairs are made, and any necessary parts are replaced with original Philips components. All of the refurbished products are thoroughly cleaned again to look as close to new as possible. The products are repacked in their original packaging, if undamaged. If it is damaged, a box made of recycled cardboard is used. Confident that each of the refurbished products meets Philips quality, safety and hygiene standards, they are all certified with a global two-year warranty.
On this FAQ page you'll only find answers about subscriptions. If you have enquiries related to the Philips Online Store, we recommend visiting our dedicated Online Store FAQ page.
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